Refund & Return Policy for E-commerce Packaging

This Refund and Return Policy outlines the conditions under which customers may return or receive a refund for our packaging materials. Please read this policy carefully. By placing an order, you acknowledge that you have read and agree to the terms outlined below.

1. Damaged Packaging

If the packaging materials are damaged upon receipt by the customer, we will provide a full refund or replacement at no extra cost. Customers must notify us of the damage within [36] hours of receiving the package and provide photographic or video evidence of the damage.

2. Incorrect Packaging

If incorrect packaging materials are shipped to the customer due to an error on our part, we will offer a full refund or send the correct packaging materials at no additional charge. Customers must notify us of any discrepancies within [24] hours of receiving the package.

3. Defective Packaging

If the packaging materials are defective, such as leaks, tears, or other issues compromising their functionality, customers may return the items for a full refund or exchange. Customers must notify us of any defects within [2–3] days of receiving the package.

4. Return Instructions (Reference Video Watch Now)

To initiate a return or request a refund for packaging materials, customers must contact our customer service team at flipkart@picknpack.co to obtain a return authorization. Returns will not be accepted without prior authorization.

5. Refund Process

Refunds will be processed within 7 working days. For a refund or exchange, you must provide videographic evidence of the issue. Without videography, the refund process will be rejected.

6. Responsibility for Return Shipping

We will provide a prepaid shipping label for returns of damaged or incorrect packaging materials. However, customers are responsible for the cost of return shipping for other reasons, such as a change of mind or ordering the wrong items.

7. Conditions for Returns

Packaging materials must be returned in their original condition and packaging, unused and unopened, to be eligible for a refund. We reserve the right to refuse returns that do not meet these conditions.

8. Customer Support

If customers have any questions or concerns regarding returns or refunds for packaging materials, they can reach out to our customer support team at flipkart@picknpack.co for assistance.